Privacy Policy

Havenli Privacy Policy
Last Updated: June 2026IntroductionHavenli ("Havenli," "we," "our," or "us") provides text-message-based technology assistance, scam awareness guidance, suspicious message checks, account support, and general device support for older adults and families.This Privacy Policy explains how we collect, use, share, and protect information when you use Havenli.By using Havenli, texting Havenli, requesting a login code, starting a free trial, or subscribing to a Havenli plan, you agree to this Privacy Policy.---Information We CollectWe may collect:- Your phone number
- Messages you send to Havenli
- Messages Havenli sends to you
- Subscription and billing-related information
- Usage information, such as message counts, trial usage, service activity, and account status
- Technical information related to service functionality, security, fraud prevention, and abuse prevention
- Login-code and account-access activityWe do not intentionally collect sensitive medical, financial, government identification, or highly confidential personal information.Users should avoid sending sensitive information by text message, including:- Social Security numbers
- Banking passwords
- Credit card numbers
- Full account numbers
- Sensitive medical records
- Government identification numbers
- Highly confidential personal information---SMS CommunicationsHavenli communicates with users by SMS text message.By texting START to Havenli at 352-758-8808, requesting a login code, starting a free trial, or subscribing to a Havenli plan, you agree to receive SMS messages from Havenli related to your service.These messages may include:- Conversational support
- AI-generated responses
- Login codes
- Account notifications
- Service messages
- Trial reminders
- Billing and subscription notices
- Usage notifications
- Customer support messagesMessage frequency varies.
Message and data rates may apply.
You may reply STOP to opt out of SMS messages at any time.
You may reply HELP for assistance.
After opting out, you may reply START to resubscribe.---How We Use InformationWe use information to:- Provide Havenli services
- Respond to your questions
- Send login codes and account and service messages
- Help identify suspicious or potentially fraudulent messages
- Provide step-by-step technology assistance
- Manage free trials, subscriptions, usage limits, and billing-related notices
- Improve service quality, reliability, and safety
- Monitor and prevent abuse, spam, fraud, or misuse
- Maintain account security
- Comply with legal obligations---AI and Automated ResponsesHavenli uses artificial intelligence to help generate responses. AI responses are processed using third-party AI services. These providers receive message content only as needed to generate a response and are subject to their own privacy and data handling policies.While Havenli aims to provide helpful and accurate guidance, AI-generated responses may occasionally contain errors, incomplete information, or outdated information.Users should independently verify important decisions involving:- Financial matters
- Medical concerns
- Legal matters
- Government requests
- Emergency situations
- Account securityHavenli is not a replacement for professional advice.Havenli does not guarantee that any message, link, phone call, website, email, app, or request is safe or unsafe. Havenli provides general guidance and risk-awareness support.---Data SharingWe do not sell your personal information.We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.We may share limited information with trusted third-party service providers that help us operate Havenli, including:- Messaging providers
- AI service providers (used to generate responses)
- Payment processors
- Cloud hosting providers
- Database and infrastructure providers
- Analytics and service-monitoring providers
- Security and fraud-prevention providers
- Customer support toolsThese providers only receive information necessary to perform their services for Havenli.---PaymentsHavenli payments are handled through third-party payment processors such as Stripe.Havenli does not ask for full payment card details by text message.Users should not send credit card numbers, banking information, passwords, or other sensitive payment details by SMS.---Data SecurityWe use reasonable safeguards designed to protect your information.However, no system, website, database, or method of transmission over the internet or text messaging is completely secure.Text messaging may not be fully private or secure, and users should avoid sending sensitive personal information by SMS.---Data RetentionWe may retain information for:- Account management
- Service operation
- Customer support
- Security monitoring
- Abuse and fraud prevention
- Billing and recordkeeping
- Legal compliance
- Service improvementWe generally retain account information for up to three years after account closure or cancellation, unless a longer retention period is required for legal, security, billing, or operational reasons.We may delete inactive, expired, or canceled account data over time consistent with this policy.---Your Rights and ChoicesYou may:- Stop using Havenli at any time
- Reply STOP to opt out of SMS communications
- Reply HELP for assistance
- Cancel your subscription
- Request a copy of personal information we hold about you
- Request deletion of your account and personal information where legally permitted
- Contact Havenli with privacy-related questions or concernsTo submit a data access or deletion request, email [email protected] with the subject line "Privacy Request" and include the phone number associated with your account. We will respond within a reasonable timeframe.Opting out of SMS messages may limit or prevent Havenli from providing text-based services.---California Residents - Additional RightsIf you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and whether it has been shared or disclosed.Right to Delete: You may request deletion of personal information we have collected about you, subject to certain exceptions.Right to Opt-Out of Sale: We do not sell personal information. No opt-out is required, but you may contact us to confirm.Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.To exercise these rights, contact us at [email protected] with the subject line "California Privacy Request" and include the phone number associated with your account.---Children's PrivacyHavenli is not intended for children under 13 years old.We do not knowingly collect personal information from children under 13.If we learn that we have collected information from a child under 13, we may delete it.---Links to Other WebsitesHavenli may reference third-party websites, apps, companies, or services as part of general technology guidance.We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.---Changes to This PolicyWe may update this Privacy Policy periodically.Updated versions will be posted with a revised "Last Updated" date.Your continued use of Havenli after updates means you accept the updated Privacy Policy.---ContactQuestions about this Privacy Policy may be directed to:[email protected]