Privacy Policy

Havenli Privacy PolicyLast Updated: May 2026IntroductionHavenli (“Havenli,” “we,” “our,” or “us”) provides text-message-based technology assistance, scam awareness guidance, and general device support for older adults and families.This Privacy Policy explains how we collect, use, and protect your information when you use Havenli.By using Havenli, you agree to this Privacy Policy.Information We CollectWe may collect:Your phone number
Messages you send to Havenli
Screenshots or images you choose to send
Subscription and billing information
Usage information such as message counts and service activity
Technical information related to service functionality and fraud preventionWe do not intentionally collect sensitive medical, financial, or government identification information.How We Use InformationWe use information to:Provide Havenli services
Respond to your questions
Help identify suspicious or potentially fraudulent messages
Improve service quality and reliability
Manage subscriptions and billing
Prevent abuse, spam, fraud, or misuse
Comply with legal obligations
AI & Automated ResponsesHavenli uses artificial intelligence to help generate responses.While Havenli aims to provide helpful and accurate guidance, AI-generated responses may occasionally contain errors or incomplete information.Users should independently verify important decisions involving:Financial matters
Medical concerns
Legal matters
Government requests
Emergency situationsHavenli is not a replacement for professional advice.Data SharingWe do not sell your personal information.We may share limited information with trusted third-party providers that help us operate Havenli, including:Messaging providers
Payment processors
Cloud hosting providers
Analytics and infrastructure servicesThese providers only receive information necessary to perform their services.Data SecurityWe use reasonable safeguards designed to protect your information.However, no system or method of transmission over the internet or text messaging is completely secure.Users should avoid sending:Social Security numbers
Banking passwords
Credit card numbers
Sensitive medical records
Highly confidential personal informationthrough text messaging.Data RetentionWe may retain information for:Account management
Service improvement
Security monitoring
Legal compliance
Billing and recordkeepingWe may delete inactive or canceled account data over time.Your ChoicesYou may:Stop using Havenli at any time
Cancel your subscription
Request deletion of your account where legally permitted
Reply STOP to opt out of SMS communications
Children’s PrivacyHavenli is not intended for children under 13 years old.Changes to This PolicyWe may update this Privacy Policy periodically.Updated versions will be posted with a revised “Last Updated” date.ContactQuestions about this Privacy Policy may be directed to:[email protected]